Term and Conditions

Last Updated: [Insert Date]

1. Our Commitment to Equestrians

At Roeckl Equestrian Gear Shop, we specialize in premium equestrian equipment for dedicated riders worldwide. Our products are crafted with the highest standards to meet the needs of both competitive and recreational equestrians.

2. User Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Prohibited Activities

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Misrepresent your identity or location
• Use our products in ways that violate safety standards

3. Products and Services

3.1 Product Descriptions

We strive to accurately describe all products including gloves, riding helmets, safety vests, short boots, and tall boots. However, slight variations in color or design may occur due to monitor settings or product improvements.

3.2 Safety Equipment

Riding helmets and safety vests are sold as safety equipment. While we ensure they meet industry standards, proper fit and usage are the rider’s responsibility. These items cannot be returned for hygiene reasons.

3.3 Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

4. Orders and Payment

4.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation. We reserve the right to refuse any order for any reason.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. You represent that you have the legal right to use your payment method.

4.3 Pricing

All prices are in USD. We reserve the right to correct pricing errors that may occur. International customers are responsible for any customs duties or import taxes.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

We ship globally except to certain Asian and remote regions. Delivery times are estimates and not guaranteed.

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for unused items with all tags attached in original packaging. Riding helmets and safety vests cannot be returned for hygiene reasons.

6.2 Return Process

Contact us at [email protected] within 15 days to initiate a return. You are responsible for return shipping costs unless the return results from our error.

6.3 Refunds

Refunds are issued to the original payment method within 3-5 business days (credit cards) or 1-3 business days (PayPal) after we receive and inspect the return.

6.4 Exchanges

We gladly exchange items for different sizes or colors when available. For unavailable items, we will issue a refund.

7. Intellectual Property

All content on our website including text, graphics, logos, and product designs are our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Roeckl Equestrian Gear Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Governing Law

These Terms shall be governed by the laws of the State of Florida, USA, without regard to conflict of law principles.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site constitutes acceptance of the modified Terms.

11. Contact Us

For questions about these Terms or our products, please contact:

Roeckl Equestrian Gear Shop
4976 Steve Hunt Road, Miami, US 33169
Email: [email protected]